Shipping & Return conditions

Shipping Information

We ship internationally to ensure that our customers worldwide can enjoy our products.

  • Processing Time: Orders are typically processed within 2 days before being shipped out. During peak seasons, processing may take slightly longer.

  • Shipping Time: Once dispatched, delivery takes approximately 5 to 9 days. Shipping times vary based on local carriers and customs procedures, which are beyond our control.

  • Tracking Your Order: We keep you updated every step of the way via email. You can also check the status of your package anytime on our Track & Trace page.

Return Policy

We understand that sometimes a product may not meet your expectations. That’s why we offer a 30-day return policy, allowing you to return your order without providing a reason.

How to Initiate a Return

To start a return, please email us at info@valerie-fashion.com. You can use our withdrawal form, but it is not mandatory. We will provide you with the correct return address, as the return address on our packaging is not valid.

Return Conditions

  • Items must be returned within 30 days from the date of delivery.

  • The product must be in its original condition, unworn, and with all original packaging.

  • You are responsible for return shipping costs, which may be 30+ Euros depending on your location.

  • We will process your refund within 30 days of receiving the returned item, using the original payment method.

  • If a mistake was made in the delivery, we have the choice to compensate you with the correct product instead of with a refund. 

Exclusions from Returns

Some items cannot be returned, including:

  • Custom-made or personalized items.

  • Perishable goods or items with a limited shelf life.

  • Sealed goods that, once opened, are no longer suitable for return due to hygiene reasons. (such as underwear or already worn clothing) 

  • Products that have been mixed with other items after delivery.

  • Digital products such as software, audio, or video recordings if the seal has been removed.

  • Orders where multiple sizes of the same item were purchased with the intent to return at least one.

Special Offers & Discounts

  • If you are considering a return, we may offer a partial refund as an alternative if you choose to keep the item.

Return Address

Our return address will be provided via email upon request. Please do not send returns to the address on your package, as it is not our return facility. Do also not send the package to any other address than the one that we provided trough mail. If this is done, there is a chance that we will not be able to receive the package which will lead into a loss of package. If the package is lost, we are not responsible for giving out compensation, since we never received the return. 

For any return-related inquiries, feel free to contact us at info@valerie-fashion.com.