Our processing time is 1-3 days, and shipping takes an average of 5-9 business days, depending on the destination within Europe.

You can track your order via the Track & Trace page on our website or through the tracking link sent to your email after shipment.

No, once an order has been placed, it cannot be changed or canceled. This is due to how supply chain and logistics are arranged.

If your order is taking longer than expected, please be patient. Delays are caused by the shipping carrier and are beyond our control. You can always check out your order on our Track & Trace page.

Yes, returns are possible. Contact our customer service, and you will receive a return form with further instructions.

You can request a return within 30 days after receiving your package.

Always refer to our size charts on the website. Do not rely on guessing to ensure the perfect fit.

Materials vary by product. The exact materials are usually listed in the product description.

Yes, the colors are as accurate as possible, but they may slightly vary depending on your screen’s brightness and settings.

We accept payments via credit cards. All payments are SSL encrypted to make sure that nobody ever sees your payment information!

Sometimes yes, sometimes no. The best way to find out is to test it at checkout.

You can enter your discount code during the checkout process.

You can reach us through the contact form on our website or by emailing info@valerie-fashion.com.

Our support team is available from 09:00 to 17:00 (UTC +01:00).

We aim to respond within one business day, but response times may vary depending on demand.