General conditions

 Article 1 - Definitions For the purposes of these conditions, the following definitions shall apply: withdrawal period: the period during which the consumer may exercise his right of withdrawal; consumer: a natural person who does not exercise a profession or business activity and who concludes a distance contract with a trader; day: a calendar day; continuous transaction: A distance contract for several products and/or services for which the obligation to supply and/or purchase is spread over time; Durable medium: any means by which a consumer or entrepreneur can store information addressed to him personally in such a way that the stored information can be retrieved and reproduced unchanged at a later date. Right of withdrawal: the possibility for the consumer to withdraw from a distance contract during a cooling-off period; Entrepreneur: a natural or legal person who offers products and/or services to consumers by distance selling; Distance contract means a contract where, within the framework of a system organised by the entrepreneur for the distance selling of products and/or services, one or more means of distance communication are used exclusively, up to and including the conclusion of the contract; distance communication means a means which can be used to conclude a contract without the consumer and the entrepreneur meeting in the same room at the same time. General terms and conditions: the current general terms and conditions of the entrepreneur.

Article 3 - Applicability These general terms and conditions apply to all offers made by the trader and to all distance contracts and orders between the trader and the consumer. Before the conclusion of a distance contract, these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, prior to the conclusion of the distance contract, the general terms and conditions shall be made available for inspection at the trader's premises and shall be sent to the consumer free of charge at his request as soon as possible. Where the distance contract is concluded by electronic means, the text of these general terms and conditions may, by way of derogation from the previous paragraph and before the conclusion of the distance contract, be made available to the consumer by electronic means in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, the place where the general terms and conditions can be consulted by electronic means and the fact that they will be sent free of charge at the consumer's request shall be indicated before the distance contract is concluded. by electronic means or otherwise. Where specific product or service conditions apply in addition to these general conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflict between the general conditions, the consumer may always rely on the applicable condition which is most favourable to him. If at any time one or more of the provisions of these general terms and conditions is or are invalid or revoked in whole or in part, the contract and these terms and conditions shall otherwise remain in force and that provision shall be replaced without delay by a provision which corresponds as closely as possible to the intention of the original provision by common agreement. Situations not covered by these general terms and conditions shall be assessed in accordance with the spirit of these general terms and conditions. Any ambiguity as to the interpretation or content of one or more of the provisions of our terms and conditions shall be interpreted in accordance with the spirit of these general terms and conditions.

Article 4 - Tender If the duration of a tender is limited or conditional, this must be expressly stated in the tender. The offer shall be without obligation. The contractor has the right to modify and adapt the tender. The tender shall contain a full and accurate description of the products and/or services offered. The description shall be sufficiently detailed to enable the consumer to assess the offer properly. If the trader uses pictures, they are a true representation of the products and/or services offered. The trader is not bound by obvious errors or obvious defects in the offer. All illustrations, specifications and information contained in the offer are indicative and cannot constitute grounds for damages or termination of the contract. The images of the products are a true representation of the products offered. The trader cannot guarantee that the colours shown are exactly the same as the actual colours of the products. Each offer contains information to make it clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular: any delivery charges; the way in which the contract for the product is concluded and what steps are necessary to conclude it; whether the right of withdrawal applies; the method of payment, delivery and performance of the contract; the period of acceptance of the offer or the period within which the trader guarantees the price; the level of the remote communication charge if the cost of using the remote communication technology is calculated on a basis other than the normal basic charge for the means of communication used. whether the contract is archived after conclusion and, if so, how the consumer can access it; the way in which the consumer can check, before the conclusion of the contract, the information provided in connection with the contract.

Article 5 - Contract Subject to paragraph 4, the contract is concluded when the consumer accepts the offer and fulfils the conditions set. If the consumer has accepted the offer by electronic means, the trader shall immediately acknowledge receipt of the acceptance of the offer by electronic means. As long as the trader has not acknowledged receipt of the acceptance, the consumer may withdraw from the contract. If the contract is concluded by electronic means, the trader must take appropriate technical and organisational measures to protect the electronic transmission of data and ensure a secure online environment. If the consumer can pay electronically, the trader must take appropriate security measures. The trader can - within the legal framework - determine whether the consumer is able to meet his payment obligations and all the facts and factors that are relevant for the responsible conclusion of a distance contract. If, on the basis of this examination, the trader has a justified reason not to conclude the contract, he has the right to refuse the order or application or to attach specific conditions to its execution, together with the reasons for the refusal. The trader must send the following information to the consumer with the product or service, in writing or in such a way that the consumer can store it in an accessible way on a durable medium: a. the address of the trader's office where the consumer can lodge a complaint; b. the conditions under which and how the consumer can exercise the right of withdrawal, or a clear notice of the exclusion of the right of withdrawal; c. the conditions under which and how the consumer can exercise the right of withdrawal, or a clear notice of the exclusion of the right of withdrawal. information on guarantees and after-sales services in force; d. the information referred to in Article 4(3) of these terms and conditions, unless the trader has included this information in the information already provided to the consumer prior to performance of the contract; e. the requirements for termination of the contract if the duration of the contract is more than one year or if the contract is of indefinite duration. In the case of a continuous transaction, the provision of the previous paragraph applies only to the first delivery. Each contract shall be subject to the condition that sufficient quantities of the products concerned are available. 

Article 6 - Right of withdrawal The consumer has the right to withdraw from the contract without giving any reason for doing so within 60 days of purchase. This cooling-off period starts on the day following the day on which the consumer or a representative appointed in advance by the consumer and notified to the trader has received the product. During the cooling-off period, the consumer must handle the product and its packaging with care. He shall unpack the product or use it only to the extent necessary to assess whether he wishes to keep it. If the consumer exercises his right of withdrawal, he must return the product to the trader with all accessories supplied and, where reasonably practicable, in its original condition and packaging, in accordance with the trader's reasonable and clear instructions. If the consumer wishes to exercise his right of withdrawal, he must notify the trader within 60 days of receipt of the product. The consumer must inform the trader in writing/email. Once the consumer has informed the trader that he wishes to exercise his right of withdrawal, he must return the product within 60 days. The consumer must prove that the goods delivered have been returned in time, for example by means of a delivery receipt. If the consumer has not expressed his intention to exercise his right of withdrawal or has not returned the product to the trader after the deadlines mentioned in paragraph 3, the purchase is de facto.

Article 7 - Costs of withdrawal If the consumer exercises his right of withdrawal, the consumer shall bear the costs of returning the products. If the consumer has paid a certain amount, the trader will refund this amount as soon as possible and no later than 60 days after the withdrawal. This is provided that the trader has already taken back the product or that conclusive proof of a full refund can be provided.

Article 8 - Exclusion of the right of withdrawal The trader may exclude the consumer's right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the trader has clearly indicated this in the offer or at least in good time before the conclusion of the contract. The exclusion of the right of withdrawal is only possible for the following products: a. created by

created by the trader in accordance with the consumer's specifications; b. which are of a clearly personal nature; c. which cannot be returned because of their nature; d. which perish or expire quickly; e. whose price is subject to fluctuations on the financial markets over which the trader has no control; f. for individual newspapers and magazines; g. for sound and image recordings and computer software whose seal has been broken by the consumer; h. for hygiene products whose seal has been broken by the consumer. Exclusion of the right of withdrawal is only possible for the following services: a. which concern accommodation, transport, catering or leisure activities carried out on a specific date or during a specific period; b. the supply of which has been initiated with the express consent of the consumer before the end of the cooling-off period; c. which concern betting and lotteries.

Article 9 - Price The price of the goods and/or services specified in the tender may not be increased during the period of validity of the tender. The prices indicated on the website do not include VAT. By way of derogation from the previous paragraph, the contractor may offer goods or services whose prices fluctuate on the financial market and over which the contractor has no control, at variable prices. This link with the fluctuations and the fact that all prices offered are target prices shall be indicated in the tender. Price increases within three months of the conclusion of the contract are only permitted if they are due to statutory or other regulations. Price increases three months after the conclusion of the contract are only allowed if the trader has given notice and a. they are due to statutory provisions or regulations or b. the consumer has the right to withdraw from the contract on the date the price increase takes effect. All prices may contain typing errors. No liability is accepted for the consequences of typographical errors. In the case of a typographical error, the trader is not obliged to supply the product at the incorrect price.

Article 10 - Conformity and guarantee The trader guarantees that the products and/or services comply with the contract, the specifications in the tender, reasonable requirements for durability and/or fitness for purpose and the legal and/or regulatory provisions in force on the date of conclusion of the contract. If so agreed, the trader also guarantees that the product is suitable for other than normal use. The guarantee given by the trader, the manufacturer or the importer does not affect any legal rights and claims that the consumer may have against the trader under the contract. The trader must be notified in writing of defective or faulty products within 60 days of delivery. Returned products must be in their original packaging and in new condition. The Entrepreneur's warranty period is the same as the manufacturer's warranty period. However, the Entrepreneur will never be responsible for the ultimate suitability of the products for any particular use by the consumer or for any advice on the use or application of the products. The warranty is not valid if: the consumer has repaired and/or altered the supplied products himself or has allowed third parties to repair and/or alter them; the supplied products have been exposed to abnormal conditions or otherwise handled negligently or contrary to the entrepreneur's instructions and/or handled in packaging; the inadequacy is due in whole or in part to regulations imposed or to be imposed by the government on the nature or quality of the materials used. 

Article 11 - Delivery and execution The Company shall exercise the utmost care in receiving and executing orders for products. Unless otherwise specified in Article 4 of these General Terms and Conditions, the Company shall execute orders received without delay and within 30 days at the latest, unless the consumer has agreed to a longer delivery period. The place of delivery is outside the EU and is subject to postal and courier arrangements. If delivery is delayed or if the order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed within 30 days of placing the order at the latest. In such a case, the consumer has the right to withdraw from the contract without incurring any costs and to compensation. If the contract is cancelled in accordance with the previous paragraph, the trader must refund the amount paid by the consumer as soon as possible and no later than 14 days after cancellation. If it proves impossible to supply the product ordered, the trader will endeavour to supply a replacement product. At the latest at the time of delivery, it must be clearly and comprehensibly indicated that the replacement product will be delivered. In the case of substitute products, the right of withdrawal cannot be excluded. The customer shall bear the costs of any return shipment. Unless expressly agreed otherwise, the trader bears the risk of damage to and/or loss of the products until they have been handed over to the consumer or to a previously appointed representative who has been brought to the trader's attention.

Article 12 - Long-term transactions: termination and extension The consumer may at any time terminate a contract of indefinite duration for the regular supply of goods (including electricity) or services, subject to the agreed rules on termination and a maximum period of notice of one month. The consumer may terminate a fixed-term contract for the regular supply of goods (including electricity) or services at any time upon expiry of the fixed-term contract, subject to the applicable rules on notice and a maximum period of notice of one month. month. The consumer may terminate the contracts referred to in the preceding paragraphs: at any time and may not limit his termination to a specific time or period; at least in the same way as the consumer has concluded them; and always with the same period of notice as the entrepreneur has given himself. Renewal A fixed-term contract concluded for the regular supply of goods (including electricity) or services cannot be tacitly renewed or renewed for a fixed period. Notwithstanding the preceding paragraph, a fixed-term contract for the regular supply of daily or weekly newspapers and periodicals may be tacitly renewed for a maximum period of three months, provided that the consumer may terminate the renewed contract at the end of the renewal period by giving not more than one month's notice. A fixed-term contract concluded for the regular supply of goods or services may be tacitly renewed for an indefinite period only if the consumer may terminate the contract at any time on not more than one month's notice, and on not more than three months' notice if the contract is concluded for the regular supply of daily or weekly newspapers or periodicals, but less frequently than once a month. A contract of limited duration for the regular supply of daily or weekly newspapers and periodicals on a trial or demonstration basis shall not be tacitly renewed but shall automatically terminate after the trial or demonstration period. Duration If the duration of the contract is more than one year, the consumer may terminate the contract at any time after one year by giving up to one month's notice, except where fairness and equity prevent termination before the end of the agreed duration. Once the parcel has been delivered to the collection point, it is the customer's responsibility to collect the parcel and to ensure that it has been received. If the customer does not collect his parcel, even though he has been clearly informed, he may not be entitled to a refund. 

Article 13 - Payment Unless otherwise agreed, the consumer's debts must be paid within 7 working days of the start of the cooling-off period referred to in Article 6(1). In the case of a contract for the provision of a service, this period starts after the consumer has received confirmation of the contract. The consumer is obliged to inform the trader immediately of any inaccuracies in the payment information provided or referred to. If the consumer fails to pay, the trader is entitled, subject to legal restrictions, to charge the consumer the reasonable costs notified in advance. 

Article 14 - Complaints procedure Complaints concerning the performance of the contract must be submitted to the trader within 7 days of the consumer's discovery of the shortcomings, which are clearly and fully described. Complaints submitted to the trader shall be replied to within 14 days of receipt. If a complaint is likely to require a longer period of time, the trader will reply within 14 days.

a reply in which the consumer acknowledges receipt of the complaint and indicates when he can expect a more detailed reply. If the complaint cannot be resolved amicably, a dispute will arise, which will be subject to the dispute settlement procedure. The complaint does not suspend the trader's obligations unless the trader states otherwise in writing. If the trader considers a complaint to be justified, the trader shall, at his discretion, either replace or repair the products supplied free of charge. 

Article 15 - Disputes Contracts between the trader and the consumer which are governed by these general terms and conditions shall be governed exclusively by Dutch law. Even if the consumer is resident abroad.