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Do you have any questions or would you just like to talk to us?
We aim to respond within 24 hours during our business hours.
Please do not hesitate to contact us via:

Email address: info@valerie-fashion.com
Contact form: Contact page

CONTACT US

FAQs

Are my payment details secure?

Yes, your payment information is encrypted and secured using industry standard encryption. More details are available in our Payment Policy.

How long do I have to return a product?

You have 30 days from delivery to return a product. Full details can be found in our Returns and Refunds Policy.

What are your delivery times?

Orders are processed within 2-3 business days. After dispatch, transit time takes approximately 6 to 9 business days (Monday to Friday). Total delivery time will be 8 to 12 business days.


For more information please visit:
Shipping Policy

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can track your package via links in our Track Your Order.

Do you offer free shipping?

Yes, we offer free shipping for orders within Australia. See more in our Shipping Policy.

  • Free shipping

    We offer Free Shipping for maximum customer comfort. Your satisfaction is important to us, which is why we offer smooth and free delivery.

  • 30-Day Return Guarantee

    Your satisfaction is our focus. Our 30-day return policy guarantees you maximum flexibility and the best shopping experience.

  • 100% Secure Payments

    We offer you a variety of secure payment options. Pay easily and enjoy a safe shopping experience.